Client Rights & Consumer Information

In accordance with House Bill 4224 (89th Regular Session) and Section 181.105 of the Texas Health and Safety Code, Texas-licensed behavioral health providers are required to make the following consumer information publicly available.

Consumers have the right to:

Request access to their health care records from the licensee
Contact the Texas Behavioral Health Executive Council (BHEC)
File a consumer complaint with the Office of the Attorney General’s Consumer Protection Division

Request Health Care Records

Consumers may request access to their health care records maintained by this practice.

To request health care records:

Send an email to themorningcatcher@gmail.com
Requests must include sufficient information to verify the identity of the requester and to identify the records requested.
Requests are processed in accordance with applicable state and federal law.
Fees may apply as permitted by law.

For questions regarding record requests, contact us.

Contact the Texas Behavioral Health Executive Council (BHEC)

Consumers may contact the Texas Behavioral Health Executive Council (BHEC) regarding licensed behavioral health providers.

https://bhec.texas.gov/

1801 Congress Ave., Ste. 7300
Austin, Texas 78701

File a Consumer Complaint

Consumers may file a complaint with the Office of the Texas Attorney General Consumer Protection Division.

https://www.texasattorneygeneral.gov/consumer-protection

The Attorney General’s office provides instructions and online forms for submitting consumer complaints.

This notice is provided in compliance with Texas state licensing requirements and Section 181.105 of the Texas Health and Safety Code.

No Surprises Act

As licensed healthcare professionals, we are required to supply all current clients with a standard notice of client/patient rights according to the “No Surprises Act” (NSA). Upon scheduling your first appointment, your counselor will provide you with a notice customized according to your agreement with their services and fees.

For more information, visit www.cms.gov/nosurprises.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, healthcare providers need to give patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services. We offer a range of services for individuals and couples with varying needs. Because treatment plans are unique to each person, we provide an individualized Good Faith Estimate (GFE) based on your specific needs.

Your Rights: You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.
Timing: You can ask your healthcare provider for a Good Faith Estimate before you schedule an item or service. If you schedule an item or service at least 3 business days in advance, we will provide you with a Good Faith Estimate in writing at least 1 business day before your visit.
Dispute Rights: If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.